Reward
Order Today
We Accept
  • ✅ Bank Deposit
  • ⚡Lower Prices
  • ⚡Online Tracking
  • ⚡30 Day Account
  • ⚡Sameday Shipping
We deal with
  • ✅ Schools
  • ✅ Corporate
  • ✅ Education
  • ✅ Goverment
  • ✅ Businesses
  • ✅ Health care
  • ✅ Non-For-Profit
  • and more...

Shipping and Return Policy


Shipping

  • Standard shipping charge of $12.50 applies for small items. Free shipping for 3+ items. Charges for printers and photocopiers may vary depending on weight and location.
  • Express Same Day Courier Service is available at check out and possible if:
      • Order is placed before 1:30 PM.
      • Delivery address is within Sydney, Melbourne, Brisbane, Perth and Adelaide metropolitan areas only.
      • In case Same Day Courier Service is not available, our friendly customer service team will be in touch with you as soon as possible.  
  • Next Day Delivery is possible if:
      • Order is placed before the 3:00 PM cut-off time.
      • Delivery address is within metropolitan areas.
      • In case Next Day Delivery is not possible, our customer service team will be in touch with you as soon as possible
  • We ship to both business and residential addresses, including PO boxes and parcel lockers.
  • Orders are being dispatched twice a day (10:00 AM and 4:00 PM), and the cut-off for any order is 3:00pm AEDT.
  • Normal delivery takes 2-3 days for locations outside the metro.
  • Orders for products which are in-stock are dispatched within 1 business day of payment being cleared.
  • Orders for in-stock products where the quantity ordered is larger than the quantity available may be shipped in a single or multiple shipments depending on the ETA for the outstanding quantity. You may leave us a message with your preferences at the time of placing the order.
  • Orders for products with an ETA will be shipped once the product is received into stock. ETA is an ESTIMATED Time of Arrival as indicated by the supplier or manufacturer and is hence subject to change. You should check status of your order on our website for changes on the ETA.
  • Out-of-stock products will be placed on back-order, and the ETA will be advised when confirmed.
  • Orders with multiple shipments will most likely result in shipments arriving at different times.
  • You can check the updated status of your orders on our website.
  • Bulk orders and orders to remote locations may incur an additional freight cost.

Order Cancellation

  • You must notify us of an order cancellation within 4 hours after placing the order.
  • The restocking fee may be applied to a cancelled order at our discretion. Delivery fees are non-refundable if item is delivered or refused by the customer.
  • For cancelled orders that were paid using a credit card, the credit card surcharge is non-refundable.

Order Tracking

  • You can check the status of your orders using the tracking number that will be sent to your email. Please contact the courier service directly for real-time updates.

Authority to Leave

  • If you give authority to leave the delivery without a signature in the comments, or delivery to an alternate address not in the shipping address entered, then you authorise the courier to leave the goods unattended, and you accept this condition once you put the order in our system. InkMasters will not accept any responsibility for loss or damage on the products if you choose this delivery method, and you agree to release InkMasters from any claims, demands, liabilities, losses, costs and expenses.

 

Loss and Damage

  • If your parcel has not been delivered by the expected time and gone missing, please let us know immediately. InkMasters will provide refund or compensation for lost items, when applicable.
  • It is the customer's responsibility to ensure that the customer or their authorised representative inspects the delivery to ensure that it has been made in full and has not sustained any transit damage
    • When the customer or the authorised representative signs a Proof of Delivery (POD) they are confirming that the product has been delivered in full and is in good condition (i.e. no visible physical damage)
    • If a shipment arrives with a damaged carton or item, the delivery should be rejected and POD should not be signed or the POD must have the damage noted on it.
    • No returned goods will be accepted without the damage details clearly written on the POD. This is the basic requirement for insurance claims.

Additional Fees and Charges

  • If we incur extra delivery charges as a result of your action or inaction, these may be passed on to you at our discretion.
  • An example of such charges are second delivery charges by couriers as a result of your or another receiver’s absence at your nominated delivery address when you have specified that the address is attended during normal business hours.
  • We may require that all charges be paid before re-delivery.
  • If a delivery cannot be made due to a customer not being available at the given delivery address, refund will not include the delivery cost.

Returns & Refunds

  • If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
  • InkMasters offer free and easy return policy for up to 30 days from the date of purchase.
  • Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
  • If we decide to accept non-faulty goods for a refund, a re-stocking fee or more may apply.
  • If the product has been opened and damaged in any way, no refund will be given.
  • Strictly no return and no refund policy for second hand/pre-owned items. Repair of these items are covered by the standard warranty of 6 months.

 

Warranty

  • All products sold by InkMasters are covered by Manufacturer Warranty.
  • Most of the goods are under 6-month warranty.
  • You may also find it more efficient to handle the warranty claim directly with the manufacturer for items where the manufacturer has a service center network in Australia.
  • All extended warranty offers must be registered with the appropriate manufacturer upon receipt of purchase. This is the sole responsibility of the purchaser.

InkMasters reserves the right to cancel any order in such event the full payment will be refunded.

 

 

ITEMS ON SALE
Compatible Brother TN-2450 Toner Cartridge 3,000 Pages (Standard Compatible)
$29.99 $24.99

Compatible Brother TN-2450 Toner Cart...

Brother Colour Laser MFC Automated Duplex WIFI Network MFC-L3745CDW
$585.00 $487.50

Brother Colour Laser MFC Automated Du...

Canon Pixma TS3160 Colour Inkjet Multifunction
$70.79 $58.99

Canon Pixma TS3160 Colour Inkjet Mult...

A3 Canon Pixma TS9565 Colour MFC Inkjet Wifi Enabled
$460.35 $383.63

A3 Canon Pixma TS9565 Colour MFC Inkj...

53ML Antibacterial Hand Sanitiser Gel 75% Alcohol Pocket Size
$4.62 $3.85

53ML Antibacterial Hand Sanitiser Gel...

Ultra Fresh Full Face Shield Clear Visor 33cm x 22cm TGA Approved
$3.30 $2.75

Ultra Fresh Full Face Shield Clear Vi...

CPE/PE Clinical Disposable Blue Isolation Medical Gowns with Thumb loop Level 3 Non Sterile
$1.63 $1.36

CPE/PE Clinical Disposable Blue Isola...

InkMasters 3 Ply Black Face Mask Elastic Ear Loops Anti Fog 50 Pack this is Comfortable and Better
$22.80 $19.00

InkMasters 3 Ply Black Face Mask Elas...

Full Face Shield Clear Visor
$1.91 $1.60

Full Face Shield Clear Visor

InkMasters Protective Covid-19 Kids Blue Face Masks (Pack of 50)
$10.72 $8.94

InkMasters Protective Covid-19 Kids B...

Kids Full Face Shield Adjustable & Comfortable Head Band
$9.24 $7.70

Kids Full Face Shield Adjustable & Co...

3 Ply Black Face Mask With Earloops 50 Pack
$16.50 $13.75

3 Ply Black Face Mask With Earloops 5...

SQ KN95 P2 Face Mask Respirator with Ear loops
$0.92 $0.77

SQ KN95 P2 Face Mask Respirator with ...

Realy Tech COVID-19 Antigen Rapid Test Kit TGA Approved
$13.46 $11.22

Realy Tech COVID-19 Antigen Rapid Tes...

Customer Reviews

Hi Sam,

You are right, you guys are nicer! I wanted to thank you for an amazing customer experience yesterday. I received my items late yesterday afternoon, I was truly blown away.

Thank you! I will be back when I need to order more.

Have a great day,

Cheers

Emma

Hi Sam,

Our sales experience was awesome!!! Not only did you have great prices and an easy navigate website - the ink cartridges arrived way faster than expected. A big thank you to you and the team. We shall be back.

Stay safe

Kind regards

Karen