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INK & TONER FINDER
|Rate||$220 + GST (Flat Rate)|
|Your Benefits||You being up and running quickly and efficiently, freeing up your resources to focus on your business.|
Enjoy flat-rate fees (no call-out fee and hourly labour)
Peace of mind that a highly-skilled technician will perform the service in a professional manner at a high standard.
|Service / Repair||Per-incident service scheduled at your convenience (next business day)|
Diagnose and repair on-site if no parts are needed
If spare part/s are needed to fix the issue, we offer competitive pricing on parts subject to your approval
If part is not approved, the machine may not be fixed
|Common issues we service||Bad Printouts - missing colors, blurry, lines, spots|
Soft & Hard Reset
General Error Messages
|Brands we service||Xerox|
|Travel||The price of the service includes travel to any destination within the metro (Melbourne, Sydney, Perth, Adelaide). If the site is more than 100 km from the metro, you may be charged for travel based on the distance to your location.|
|Limitations||In case a spare parts is needed to fix the issue, you will be given a quote subject to your approval|
The service manager will send an email to confirm the job has been booked
The technician will call you on the day of his visit to advise an ETA
|Customer responsibilities||Service is subject to you providing immediate and unrestricted access to the printer as requested by InkMasters|
To provide appropriate power on site
To complete the service information - this includes (but is not limited to) customer contact name, address and phone number.
To provide a window time when technician can attend the next business day (e.g. opening and closing hours)
|Description||InkMasters Service was created for customers who want a high touch experience and the expertise and peace of mind that comes from having a trained professional service or repair your machine.|